Refund Policy

Because many Parker's Prints products are made to order or customized for an individual customer, all sales are generally final.

We do not accept returns or provide refunds simply because a customer changes their mind after an item has been produced.

Please contact us if your order arrives damaged; your package is confirmed lost in transit or never arrives; you receive the wrong item due to an error by Parker's Prints; or your item has a significant defect or is materially different from what you ordered because of an error by Parker's Prints.

Depending on the circumstances, we may offer a replacement, reprint, correction, or refund.

If an item arrives damaged, please contact us within 7 days of delivery.

Please include your order number, a description of the damage, and clear photographs of the damaged item and, when relevant, the shipping packaging.

Please keep the product and packaging until we confirm whether additional information is needed.

If tracking shows that an order has not been delivered within a reasonable period after the expected delivery window, please contact us.

We may work with the shipping carrier to determine whether the package is delayed or lost. If the shipment is confirmed lost or cannot reasonably be delivered, we will work with you on a replacement or refund.

Unless there is a qualifying problem described above, refunds are not available for made-to-order products; custom products; personalized products; customer-selected colors, sizes, finishes, or other options; a change of mind; ordering the wrong option or quantity; minor differences in color caused by screens, materials, or print batches; normal characteristics of the 3D-printing process that do not materially affect the product; or carrier delays when the shipment is still in transit and has not been confirmed lost.

Customers are responsible for providing an accurate and complete shipping address. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the package.

Approved refunds will generally be returned to the original payment method. Processing time after we issue a refund may vary depending on your bank or payment provider.

To report a problem with an order, contact Parker's Prints using the Contact page or the contact information published on this website and include your order number.